Money Quest Group Privacy Policy
This Privacy Policy outlines how Money Quest Group (MQG) collects, uses, discloses, and safeguards the personal information of mortgage brokers, loan writers, and their associates in the course of providing services and conducting business.
Money Quest Group (MQG) understands the importance of protecting your privacy and the security of your personal information. This policy sets out our commitment to managing your information responsibly and transparently.
MQG complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme. In this policy, “we”, “us” and “our” refer to Money Quest Group Pty Ltd and its Australian businesses.
Our Commitment to Your Privacy
We take the protection of your personal information seriously and aim to be open and transparent about how we manage it.
We will only collect, use and disclose your personal information for the purposes outlined in this policy or as permitted by law. Your trust is important to us, and we are committed to ensuring your information is handled with care and respect.
This policy may be updated periodically. The most current version will always be available on our websites. By engaging with MQG, you consent to the terms of this Privacy Policy.
What Information Do We Collect?
We typically collect personal information directly from you—whether in person, over the phone, or electronically. This information will be shared with awareness by you.
- Identification Information – name, date of birth, address, employment history, qualifications, and other identifiers.
- Financial Information – such as tax file number, bank account details, superannuation and insurance information. Government identifiers (e.g. TFN) are only used as permitted by law and never for identification purposes.
- Credit-related Information – including credit history, capacity, and eligibility (‘creditworthiness’).
- Sensitive Information – this may include information on health, ethnicity, religion, or criminal history. We only collect sensitive information when necessary and with your consent.
We may also hold additional information such as transaction records, feedback, and complaints made by or about you.
Why We Collect Your Personal Information
- Process your application to join MQG
- Manage our ongoing relationship with you and lenders
- Meet our legal and regulatory obligations
- Pay and manage commissions
- Improve our service offering and your experience
- Conduct direct marketing and communications
- Offer you relevant financial products and services from MQG or our partners
You may opt out of receiving marketing communications at any time by contacting us at [email protected]
Disclosure of Your Information
- Other MQG entities or related businesses including MoneyQuest, Freedom Aggregation Buyers Choice Loans Actually, Keylend Southern Cross Brokers Network, Weststate, and any other business that fall under the MQG Banner.
- Industry associations and identity verification services
- Our lender panel
- External service providers who support our operations
- Business partners who may offer relevant services
- IT and data storage providers
- Professional advisers acting on your behalf
- Government or legal authorities when required
- Any third party you have authorised us to contact on your behalf
- They are committed to privacy standards equal to ours, or
- You have given your express consent.
Overseas Disclosure
Some of our service providers and data processors may be located overseas. In such cases, we take reasonable steps to ensure that your personal information remains protected.
- Data hosting and IT service providers
- Third parties located in Indonesia, the Philippines, and potentially other jurisdictions via cloud-based storage
We will only transfer your personal information overseas in compliance with Australian privacy laws.
Accessing and Updating Your Information
We aim to keep your information accurate and up to date. You may request to access or update the personal information we hold about you at any time.
We will respond to your request within a reasonable timeframe. In some cases, we may charge a fee for providing access or may be unable to fulfil the request (e.g. due to legal proceedings). If so, we will explain the reason.
To update or correct your personal information, please contact us using the details below. Where appropriate, we will make corrections and confirm them with you within 30 days.
How We Protect Your Information
- Restricted access to systems and physical offices
- Confidentiality obligations for all staff
- Encryption and firewall protection on IT systems
- Secure document destruction protocol
We retain information only as long as required to fulfil the purpose for which it was collected or to meet legal obligations.
Making a Complaint or Enquiry
If you have a concern or complaint regarding your personal information, please contact us at [email protected]
We aim to acknowledge your complaint within 7 days
and resolve it within 30 days. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:
For further information or assistance regarding our Privacy Policy, please get in touch with us.
The Privacy Officer
Money Quest Australia Pty Ltd
Level 5, 278 Collins Street Melbourne, Vic 3000
Telephone: 1300 886 100
Email: [email protected]
